How do I contact customer care?

If you have a question that is not answered on the website or if you are having difficulty, please contact head office. All contact details are located under ‘Contact Us’. All enquiries via email will be answered within 24 hours between Monday to Friday. All enquiries made over the weekend will be answered on Monday.

What types of products does Mary-Kyri produce and who for?

Mary-Kyri can produce shoes for Men, Women, Boys, Girls, Toddlers and Babies. Categories of production include High Fashion Trend Setting Shoes, Sandals, Sneakers, Safety Boots, Corporate Shoes, Riding Boots, Hiking Boots, Jewellery, Scarfs, Kaftans, Handbags and much more. There is nothing we cannot produce. Just ask us!

What sizing can be produced?

The sizing is dependent on your requirements. We produce all sizing, whatever is necessary.

What is the minimum and maximum production quantities?

We can produce as little as 300 pairs per design and as high as millions of pairs per design. Due to our large networks of factories and employees, we are able to cater to all your needs and requirements. The ability to produce high volumes in minimal time gives Mary-Kyri DS the advantage of exceptionally fast deliveries of orders.

What is the level of quality produced?

Mary-Kyri produces standard to very high quality products depending on your requirements, selections of designs and components and choice of pricing structure. All productions undergo rigid stress testing to ensure the durability of shoes and quality inspections throughout the entire process of production. Irrespective of the pricing structure chosen, comfort is built into every design.

What is the production price of the shoes?

Pricing of shoes will be advised when a design and the quantity has been selected. Many factors influence the pricing, such as type of choice of material or leather, accessories, quantities, intricacy of design, freighting cost and chosen quality.

What is the time duration for productions to be complete?

The time estimation for the completion of a production is all dependent upon the quantity per design, total quantity and intricacy of design. As we control many factories, your production will be placed into the factory that best suits your needs. This will be advised once you have advised us of your requirements.

What is the warranty period?

The warranty period of three months, from time of delivery, applies strictly to genuine manufacturing faults or issues. This does not include wear and tear or misuse.

Modes of freighting?

Productions are freighted either by sea or by air dependent on time, cost and deadline requirements. Shipping method will be chosen at time of the quote request.

What is the reporting method during production?

Throughout the production process, all client's receive reports on the progress.

What is the process for Mary-Kyri Design Studio to create a collection for my company?

All you have to do if specify your requirements. We will do the rest in making your company's production an easy, stress-free process from commencement to completion.

What is Mary-Kyri Design Studio's terms of trade?

Terms of Trade are supplied on request of a quote.